Privacy Policy for Mortgage Guide
Last Updated: 06/04/2025
1. Introduction
Mortgage Guide (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mortgage-guide.co.uk (the “Site”), submit a contact form, or engage with our content.
Please read this Privacy Policy carefully to understand how your personal data will be handled. By using our Site, you consent to the practices described in this policy.
2. Information We Collect
We collect information in the following ways:
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Information You Provide: When you submit a contact form or comment on articles, we collect details you provide such as your name, email address, phone number, and any other information you may choose to include in your submission.
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Usage Data: We collect information about how you access and use the Site. This includes your IP address, browser type, operating system, and the pages you visit on our Site.
3. How We Use Your Information
We use the information we collect for the following purposes:
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To respond to your inquiries and communicate with you.
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To connect you with third-party mortgage advisors who can assist you with your mortgage needs.
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To provide you with relevant content, updates, and information related to mortgages.
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To improve our website and ensure that content is presented effectively.
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To comply with legal obligations.
4. Third-Party Disclosure
Your personal information may be shared with a third-party, FCA-regulated mortgage advisers, who will contact you regarding your mortgage inquiry. These mortgage advisors are not affiliated with Mortgage Guide and operate independently under their own privacy policies. We do not charge a broker fee or take any commission from these third-party mortgage advisers.
We may also share your data with third-party service providers who assist in website maintenance, such as hosting and analytics services, but only to the extent necessary to perform these services.
We will not sell, rent, or otherwise disclose your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law.
5. Legal Basis for Processing Your Information
We process your personal data based on the following legal grounds:
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Your Consent: By submitting a contact form or interacting with our Site, you consent to the collection and use of your data as described in this Privacy Policy.
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Contractual Necessity: If you engage with a third-party mortgage advisor via our Site, processing your data may be necessary for the performance of the contract between you and the advisor.
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Legitimate Interests: We may process your data for legitimate interests, such as improving our content, services, and communication, but always ensuring your rights are protected.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
7. Retention of Your Data
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you have provided your details for the purpose of contacting a mortgage advisor, we will retain your data until the inquiry is resolved or until you request the deletion of your data.
8. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
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Access: Request a copy of the personal data we hold about you.
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Rectification: Request corrections to any inaccurate or incomplete data we hold about you.
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Erasure: Request the deletion of your personal data (subject to certain legal exceptions).
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Object: Object to the processing of your personal data in certain circumstances.
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Restrict Processing: Request the restriction of processing your personal data.
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Data Portability: Request the transfer of your data to another service provider, in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at contact@mortgage-guide.co.uk.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience on our Site and to collect information for analytical purposes.
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Cookies: A cookie is a small file stored on your device that helps us remember your preferences and improve your experience. You can control the use of cookies through your browser settings, and you can choose to block or delete cookies. However, please note that some parts of the Site may not function properly without cookies.
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Analytics: We use Google Analytics and other similar services to collect information about your interactions with our Site, such as your IP address, browser type, pages visited, and the time spent on each page. This helps us analyze trends, track user behavior, and improve the performance of our website.
By using our Site, you consent to the use of cookies and tracking technologies as described in this Privacy Policy.
For more information on how we use cookies and to manage your preferences, please refer to our Cookie Policy.
10. External Links
Our Site may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage you to read the privacy policies of any third-party websites before submitting any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any changes will be posted on this page with an updated “Last Updated” date. Please review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is processed, please contact us at:
Mortgage Guide
Email: contact@mortgage-guide.co.uk
